Terms of Service

Last updated: 26 October 2026

1. Orders and minimums

Our standard minimum order is 5 pieces per model, and different models can be mixed in one container. Sample orders are available before bulk purchase. Final specifications, prices and lead times are confirmed in writing before production begins.

2. Pricing and payment

Prices are quoted ex-works or FOB/CIF as agreed. We accept T/T, L/C, PayPal and Western Union. A deposit is required to start production, with the balance paid against inspection and shipping documents.

3. Production and lead time

Sample orders usually ship within 5-7 days. Container orders typically run within 15 working days in the off-season and around one month in peak season. Confirmed schedules may vary with order mix and material availability.

4. Shipping and documents

We ship by sea or air and provide the commercial invoice, packing list, certificate of origin and other documents your broker needs. Risk passes according to the agreed Incoterms.

5. Warranty

We offer a 3-year warranty on frames and structural parts, and 1 year on other parts including springs, straps and upholstery. Warranty covers replacement parts; freight cost for replaced parts is borne by the buyer. Spare parts are always available.

6. Intellectual property

Product photos, descriptions and the site content remain the property of Shanghai Keta Sports Goods Co., Ltd. OEM/ODM customisations belong to the ordering customer as agreed in the contract.

7. Limitation of liability

These terms are a general summary. The binding terms are those stated in the proforma invoice and sales contract for each order. We are not liable for indirect losses beyond the value of the goods supplied.

8. Contact

Shanghai Keta Sports Goods Co., Ltd — sales@ketapilates.com