Privacy Policy

Last updated: 26 October 2026

1. Information we collect

When you use the inquiry form on this website, we collect the details you provide voluntarily:

• Your name and company name
• Your email address and country
• The product, quantity and message you submit

We also collect standard technical data such as browser type and pages visited through privacy-friendly analytics, used only to improve the site.

2. How we use your information

• To reply to your inquiry and prepare a quotation
• To arrange samples, production and shipment
• To provide after-sales support and spare parts

We do not sell or rent your information to third parties. Information is shared only with logistics or inspection partners when required to fulfil your order.

3. Email and messaging

Inquiry emails are sent to sales@ketapilates.com and handled by our sales team. You may request deletion of your data at any time by emailing the same address.

4. Data retention

We keep inquiry records for as long as needed to serve the customer relationship, then remove them on request or after a reasonable period of inactivity.

5. Your rights

You may ask to access, correct or delete the personal data you have shared with us. To do so, contact sales@ketapilates.com.

6. Contact

Shanghai Keta Sports Goods Co., Ltd — sales@ketapilates.com